Our Conciergerie

The concierges of the Excelsior Hotel Ernst are members of the prestigious association "Goldene Schlüssel" and the "Union Internationale des Concierges d’Hôtels". They coordinate first and second porters and anticipate all your wishes. Our concierges will organise visits of sights and events, luggage service, parking service, car wash, limousine service, personal shopping advisor, restaurant reservations, massages, beauty treatments, sport lessons, VIP airport shuttle service in Cologne/Bonn, dispatch of packages, documents and valuables.

  • Chef Concierge
    Youssef Belal-Ali

    For 25 years Youssef Belal Concierge has been in the Excelsior Hotel Ernst. The native Egyptian fluently speaks German, English, Italian and Arabian.

  • Concierge
    Wolfhard Jüchtzer

    Since 2006 Wolfhard Jüchtzer has been a concierge of the Excelsior Hotel Ernst. He offers his help in fluent German, English, Italian and French.

  • Contact

    Please contact our Concierges via
    Tel.: +49 221/270–3210
    fax:  +49 221/270–3333
    e-mail Conciergerie»