The concierges of the Excelsior Hotel Ernst are members of the prestigious association "Goldene Schlüssel" and the "Union Internationale des Concierges d’Hôtels". They coordinate first and second porters and anticipate all your wishes. Our concierges will organise visits of sights and events, luggage service, parking service, car wash, limousine service, personal shopping advisor, restaurant reservations, massages, beauty treatments, sport lessons, VIP airport shuttle service in Cologne/Bonn, dispatch of packages, documents and valuables.
For 25 years Youssef Belal Concierge has been in the Excelsior Hotel Ernst. The native Egyptian fluently speaks German, English, Italian and Arabian.
Since 2006 Wolfhard Jüchtzer has been a concierge of the Excelsior Hotel Ernst. He offers his help in fluent German, English, Italian and French.