DIRECT BOOKING BENEFITS
BENEFITS OF DIRECT BOOKING
If you book directly via our website, you'll enjoy a whole range of benefits:
- Flexible cancellation & rebooking conditions
- Price advantage over online and travel portals
- Personal contact person
- Access to exclusive offers
Zeitgeist is our permanent guest
ABOUT THE EXCELSIOR HOTEL ERNST
Our 5-star hotel is located in Cologne’s Trankgasse, which has existed since Roman times. We’ve been here since 1863. Our heritage brings with it a solemn sense of duty and responsibility – and one that’s engraved into our grand hotel. Sometimes visibly, in the form of our listed facade, wooden panelling and the cross-shaped window bars that beckon to our neighbour, Cologne Cathedral. But sometimes also invisibly in the form of an eternal commitment to service – one which we interpret in the hearty Cologne way of course.
In addition to “What can I do for you?”, the most frequently uttered phrase by our concierges and valets is “Welcome back!”. Because we are always pleased that a large number of our guests make their stay at the Excelsior Hotel Ernst a regular one. We’d love you to be a regular too.
The feel-good factor
WE’LL MAKE IT HAPPEN
We’re not just a Grand Hotel, we live it and breathe it. For us, this means heartfelt hospitality, cordiality, a big personality and a high level of respect for the wishes of our guests. And if those wishes are a bit more complex, that’s absolutely no problem. Because you should feel comfortable here. That’s what the Excelsior Hotel Ernst is there for.
Leading Hotels of the World
Demanding the very highest quality
As a 5-star luxury hotel, it’s our duty to uphold the high standards we set for ourselves. It’s not for nothing that we have been members of the exclusive alliances “Leading Hotels of the World” and “Selection of German Luxury Hotels” for many years. And we’re constantly improving our already high standards. We thrive on regular feedback from our valued guests. They make us what we are.
HERE TO HELP YOU
Our concierges are members of the Golden Keys, Germany’s only professional association of hotel concierges in the luxury hotel business. They know their way around the city like no one else. They can fulfill small requests immediately, and more complex ones (such as tickets to a sold-out event) with just a few phone calls. If you have any questions or requests, do speak to them. Our concierges are in a league of their own. And while they can only read minds sometimes, they are definitely working on it…
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